Privacy Policy

At Bespoke AI Studios, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About This Policy

This Privacy Policy applies to all personal information collected by Bespoke AI Studios through our website, services, applications, and other interactions. By accessing our services or providing your personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Account and profile information for our services
• Payment information (for processing transactions)
• Communications and feedback you provide to us
• Information about how you use our website and services
• Technical data (IP address, browser type, device information)
• Other information you choose to provide to us

3. How We Collect Personal Information

We collect personal information through:

• Direct interactions when you contact us or use our services
• Forms completed on our website
• Enquiries, feedback, or correspondence you send to us
• Transactions for products or services
• Automated technologies such as cookies and similar tracking technologies
• Third parties (where permitted by law)

4. Purpose of Collecting Personal Information

We collect personal information for the following purposes:

• To provide and improve our services
• To communicate with you about our services
• To process transactions and deliver products or services
• To personalize your experience and provide tailored content
• To respond to your requests, inquiries, or feedback
• For marketing purposes (where you have consented)
• To comply with legal obligations
• For business analytics and improvement of our website and services
• For security and fraud prevention

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers who assist us in operating our business and providing our services
• Third-party service providers who assist us with marketing, payment processing, website hosting, data analysis, and other business functions
• Professional advisors such as lawyers, accountants, and insurers
• Regulatory authorities, government agencies, law enforcement, and other third parties where required by law
• Other parties in connection with a corporate transaction, such as a merger or sale of assets

We do not sell your personal information to third parties.

6. Overseas Disclosure

We may disclose your personal information to recipients located outside Australia, including to service providers who may be located in other countries. We take reasonable steps to ensure that overseas recipients of your personal information handle it in accordance with this Privacy Policy and in compliance with the Australian Privacy Principles.

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

• Using secure servers and encryption technology
• Implementing access controls for our systems and premises
• Training our staff on privacy and data security
• Requiring third-party service providers to protect your personal information

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

8. Access and Correction

You have the right to access and correct your personal information held by us. If you would like to access or correct your personal information, please contact our Privacy Officer using the contact details provided below. We will respond to your request within a reasonable timeframe.

In some circumstances, we may deny your request for access or correction, as permitted by law. If we deny your request, we will provide you with reasons for the denial and information about how you can complain about the refusal.

9. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

We also use Google Analytics and other analytics services to collect information about your use of our website. This information helps us analyze website traffic and improve our services.

10. Marketing Communications

We may send you marketing communications about our products and services that we believe may be of interest to you. You can opt out of receiving marketing communications at any time by:

• Using the unsubscribe function in our email communications
• Contacting our Privacy Officer using the contact details provided below

11. Complaints

If you believe we have breached the Australian Privacy Principles or have concerns about how we have handled your personal information, please contact our Privacy Officer using the contact details provided below.

We will acknowledge your complaint within 7 days and conduct an investigation. We will aim to resolve your complaint within 30 days and will inform you of the outcome.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our services after the updated Privacy Policy is posted constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer
Bespoke AI Studios
Email: admin@bespokeaistudios.online
Phone: +61 2 8313 0444

Last Updated: March 23, 2025